Contact our Customer Service Executive on +91 97247 81337 if any query.
A call center solution is a software platform that manages inbound and outbound customer communications across channels like voice, email, chat, and SMS. It enables efficient handling of support, sales, telemarketing, and customer service operations.
Automatic Call Distributor (ACD)
Interactive Voice Response (IVR)
Dialers (Predictive, Progressive, Preview)
Call Recording
CRM Integration
Analytics & Reporting
Agent Dashboard & Monitoring Tools
Inbound Call Centers handle incoming customer queries or support calls.
Outbound Call Centers make calls for telemarketing, lead generation, or feedback collection.
Predictive Dialer: Dials multiple numbers and connects only answered calls to agents.
Progressive Dialer: Dials one number at a time as agents become available.
Preview Dialer: Allows agents to view customer details before initiating the call.
Manual Dialer: Agent manually dials numbers.
Boosts agent productivity
Reduces call handling time
Improves customer satisfaction
Enhances call monitoring and training
Provides real-time analytics and insights
Enables remote agent access and scalability
