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A dialer is a software or hardware solution that automatically dials telephone numbers from a list and connects answered calls to agents or plays a pre-recorded message.
Manual Dialer: Agents dial numbers themselves.
Preview Dialer: Shows contact details before dialing.
Progressive Dialer: Dials automatically once the agent is ready.
Predictive Dialer: Uses algorithms to dial multiple numbers ahead of time and connects only answered calls to available agents.
Auto Dialer (Voice Broadcast): Delivers recorded messages to large audiences.
It reduces idle time by predicting agent availability and automatically placing multiple calls. Only live answers are routed to agents, improving talk time and productivity.
Yes. Advanced dialers can detect voicemail or busy tones and skip them or leave a message based on your configuration.
BPOs and call centers
Banking and financial services
Telemarketing agencies
Political campaigns
Insurance companies
Educational institutions for student follow-ups
