Mayur Web Technology provides IVR Solution have very affordable and low cost solutions Ahmedabad, Gujarat in India, Our IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers.
IVR (Interactive Voice Response) Edge is a solution to enable nearly complete automation of the customers’ communications with an organizations CRM system. Menu-driven systems guide the customer through a series of options, based on automated voice responses to their selections.
Our IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.
IVR System has proved to be beneficial in the Financial institution.
IVR System has proved to be beneficial in the Government.
IVR System has proved to be beneficial in the Transportation.
IVR System has proved to be beneficial in the Stock Markets.
IVR System has proved to be beneficial in the Insurance.
IVR System has proved to be beneficial in the Airports.
IVR System has proved to be beneficial in the Railways.
IVR System has proved to be beneficial in the Courier, logistics and many others.
Follows industry protocols and structured APIs for maximum compatibility.
Supports real-time and dynamic data fetching from integrated sources.
Handles multiple concurrent phone lines for inbound/outbound calls.
Converts written text into natural-sounding voice output.
Allows dynamic routing between lines, extensions, or departments.
Enables live calls to be transferred between agents or teams.
Connects seamlessly with SQL, NoSQL, or cloud databases.
Delivers messages and options in multiple regional or global languages.
coming soon !!!
Contact our Customer Service Executive on +91 97247 81337 if any query.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers through voice prompts and keypad inputs (DTMF) to route calls, provide information, or trigger backend processes.
The system plays pre-recorded or dynamically generated messages to callers and allows them to make selections using their phone keypad or voice. Based on the input, it routes the call, fetches data, or completes a task.
Inbound IVR: Used for customer service, routing, and self-service.
Outbound IVR: Used for automated calls like reminders, promotions, or feedback surveys.
24/7 customer availability
Reduces the need for live agents
Faster call routing and resolution
Scalable and cost-efficient
Enhances customer satisfaction with self-service
Yes. IVR systems can connect to databases (MySQL, MongoDB, Oracle, etc.) or CRMs (Salesforce, Zoho, HubSpot) to provide personalized responses or log call data./p>
Banking and balance enquiries
Booking confirmations and status updates
Utility bill payment or recharge assistance
Appointment reminders
Complaint registration and tracking
Lead verification and surveys
