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A voice logger is a system that records phone conversations—both incoming and outgoing—for quality monitoring, compliance, dispute resolution, and training purposes.
The voice logger captures call audio from telephony systems (analog, digital, IP, or cloud-based). The recordings are stored securely along with metadata like caller ID, time, duration, and agent ID.
Landline and mobile calls
VoIP/IP phone calls
Call center or PBX-based interactions
Cloud telephony and IVR calls
Recording calls is legal in many regions with consent. In India, businesses must inform users that the call is being recorded. In some countries, two-party consent is required. Always follow local laws.
Ensures quality and compliance
Helps resolve customer disputes
Enables staff training and performance reviews
Provides legal proof in case of issues
Enhances customer service accountability
Yes. Most systems offer a searchable dashboard where you can filter recordings by date, number, agent, or keyword. Recordings are usually stored for 30 to 365 days, depending on your plan.
